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Returns and Cancellation and Refund Policy

1. Cancellation or Postponements of orders


a)    Orders can be cancelled or postponed two(2) business days before the scheduled delivery day. Hi Quality Turf P/L can be contacted for this purpose by phone on 02 4572 3666 or email info@hiqualituturf.com.au. If orders are cancelled in this way, the turf ordered will not be dispatched to the customer and Hi Quality Turf P/L will refund the customer for the order price paid in full, less an administration charge of 5%.

b)    If a customer wishes to cancel or postpone an order before the delivery day agreed but with less than two(2) business days’ notice, Hi Quality Turf P/L will attempt to prevent delivery of turf to the customer. A refund will be made to the customer less any costs incurred by Hi Quality Turf P/L in trying to satisfy the customer’s order prior to cancellation.

c)    If a customer wishes to cancel or postpone an order with minimal notice, and the turf has already been harvested, no refund will be issued the full amount will be charged plus a dumping fee for the deposal of the unused turf. Should the customer wish to re-order the turf it will need to be paid for again.

d)    Turf received by the customer as ordered and in good condition cannot be returned by the customer to Hi Quality Turf P/L for a refund. This is because the short “shelf life” of turf would make the product unsuitable for resale by Hi Quality Turf.

e)    The amount of turf ordered is the reasonability of the customer. In the event the customer has rolls of turf left over, Hi Quality Turf P/L will not except returns and no refund will be issued.

2. Return of defective or damaged products


a)    If a customer receives turf which are not as ordered or are defective or in any way damaged, then the customer should contact Hi Quality Turf P/L to discuss return of goods as soon as possible, if appropriate, and to receive a refund or replacement. Hi Quality Turf P/L can be contacted for this purpose by phone 02 4572 3666 or email info@hiqualityturf.com.au. Contact should be made within six (6) hours of receipt of turf.

b)    If turf received is not satisfactory, the company may not require the turf to be returned but will require a photograph to be provided to show the condition of the turf on receipt.