Shop Online FAQ

 

How long will it take for my turf to be delivered after placing an order?
Usual turnaround is 24 – 48 hours. However this may vary.

Can unforeseen weather delay my order or delivery?
Yes, if excessive rain is received prior to harvest this may delay your order, as harvesting of turf is not possible during and after extensive rainfall. Hi Quality Turf will contact you via phone if this is the case. If rain is received after your order has been harvested this will not delay your order. You will still receive your delivery as arranged. If you are unsure at any time please feel free to contact us via phone 1800 040 981 and verify the status of your order.

When will my turf be delivered?
All online orders may request desired delivery date (however this delivery date is not guaranteed). Please note you will need to allow 1-2 days for your order to be received and arranged.

What day are deliveries made?
Deliveries are made 6 days a week (Monday – Saturday). Prior to delivery Hi Quality Turf will contact you and confirm delivery details of your order. You can expect your delivery some time between 6.30am and 10.30am, however this may vary.

Will I be charged shipping / delivery?
Delivery charge applies to orders less than 100m2. Otherwise deliveries of 100m2 or more receive free delivery.

How do I place an order?
Orders can be placed online via our Online Shop

Where can I view the Shipping and Returns Policy?
View the policy here. 

TURF TYPES WE SELL